FREQUENTLY ASKED QUESTIONS

IS IT NECESSARY TO SIGN UP WITH CULTURAL TRENDS FOR BUYING ANY PRODUCT?

No. it is not necessary to have an account with Cultural Trends to make a purchase. You just need to enter a valid e-mail id before making a purchase. And choose the option of ‘Continue without password.

HOW TO RETURN THE PRODUCT?

You will have to ship the product to the company’s address i.e. 120, Indira Nagar, Dehradun, Uttarakhand – 248006. As soon as we get the product back we shall refund the money. In case of return of the product the shipping charges borne by you for returning the product shall be divided in two parts and we shall pay you the half the amount of shipping charges as a refund.

WHEN ARE REFUNDS NOT POSSIBLE?

  • Return request is made outside the specified time frame, i.e. after 7 days of delivery.
  • Product is damaged because of use or product is not in the same condition as you received it.

WHAT ABOUT REFUND AFTER CANCELLATION?

We will refund the entire money at the same time and it may take 5-15 days for the money to be credited to your bank account.

WHEN WILL I GET MY REFUND?

Please note that the refund depends on external agencies such as banks and payment gateways. We will refund the amount within 7 days of receiving the books back. It may take anywhere from 5-15 days for the money to be credited to your account.

WHAT ARE THE DIFFERENT MODES OF PAYMENT

Currently we accept online payment only.

You can make the payment online using your Credit Card/ Debit Card or Net Banking Account.

HOW MUCH TIME DOES IT TAKE FOR THE ORDER DELIVERY?

Order delivery may take 5-7 business days for orders received from Metro & for rest of India, it may take 7-10 days. It may take longer during the public holidays.

CAN I CANCEL MY ORDER?

Yes, you can cancel your order but before it is due for shipment. Once the product is shipped the order cannot be canceled.

CALL THE CUSTOMER SUPPORT

011-40503399
(Mon - Friday : 10am - 6pm)